Welcome to the Go Zenox Marketplace
Refund Policy
At Go Zenox, customer satisfaction is our top priority. We strive to ensure that every product you purchase from us meets your expectations.
1. Eligibility for Refund
You may request a refund if:
You received a defective or damaged product
You received the wrong item
The product is not functioning as described
2. Conditions
Refund requests must be made within 7 days of purchase/delivery.
The product must be unused and returned in its original packaging (if applicable).
Proof of purchase (receipt or order confirmation) is required.
3. Non-Refundable Items
Products damaged due to misuse, mishandling, or improper installation
Items without proof of purchase
Products that have been used for a significant time
4. Refund Method
Once your return is inspected and approved, refunds will be issued through the original payment method or as a store credit.
Refund processing may take 5–10 business days.
5. Contact Us
For refund or replacement requests, please contact us at:
📞 01743-384938
🏠 Nurjahan Road, Mohammadpur, Dhaka